3 Year Warranty & Service Agreements
The objective of our 3 Year Warranty & Service Agreements is to look after your critical equipment, maximising performance and uptime, with minimal disruption to you or your assets.
Typically, this includes:
- Being there when you need us with 24/7 support
- Confidence in the levels of service with OEM-trained engineers
- Relationships with dedicated points of contact
- Trust with our breakdown response team
- Full visibility with scheduled planned maintenance
- The benefit of our extensive spares support
As well as
- Peace of mind with agreed costs for budget planning
- Convenience with in-house or on-site overhauls
All sectors covered
We currently have Long Term Service agreements in place with several clients in the Oil & Gas, Nuclear, Locomotive and Marine sectors, covering more than 192 critical diesel engines and as well as the normal offerings, these operators have also benefited from the following additional services:
Ownership with single point of contact approach
Bartech will be the first and last point of contact for any issues with your assets to ensure the job is seen through to resolution efficiently.
This complete package support with service partnerships is a great benefit to you as we work with other specialists to offer the complete package for you critical diesel engines, for example, we have provided complete generator sets including control packages and have also teamed up with Quartzelec to take on electrical work, saving Centrica time and money on one of their work-scopes.
We will provide integrated planning, reducing costs and timescale, a fully integrated plan across disciplines, combined tooling & parts delivery (with our extensive parts network, we can ensure spares are on hand when required, all with a 12-month warranty), one daily site report and final report ensuring quicker solutions with open communication between different experts, providing you with full documentation on planning, reports and testing.
Agreed costs
With the LTSA in place, you will know the engineer rates for the length of the agreement and to help further with budgets and cost controls we can also include standard overhaul prices and fix parts prices.
This can then be extended into an agreed a monthly fee covering all this support but at a fixed cost.
Reviewed maintenance plans
We will review your current maintenance plans to ensure they are efficient, and nothing is overlooked, meaning the best performance, safety and reliability for your assets. This can reduce time and costs for you.
During the initial review, we can also assess improvements in other areas, such as:
- Fuel pipes – Bespoke double skinned fuel pipes to ensure you are SOLAS compliant or if the current set require replacement due to a fault
- Pre-Heat systems – If you are missing this functionality, but would benefit from it we can retro-fit a preheat system to your engine, providing you with quicker engine response and fewer failed engine starts
- Bespoke gauge panels – Depending on your current monitoring capabilities, we can re-position, adapt or create new bespoke gauge panels for your engines to facilitate effective monitoring, essential in preventing critical issues
- DEUP – Diesel Engine Uptime Programme accessibility goes hand in hand with gauge panels to enable us to monitor your assets and work with you to reduce any downtime
In-house or on-site overhauls
Depending on the installation, it can be beneficial to carry out overhauls in our fully equipped workshop or on-site. Whichever option is taken, all overhauls come with reports and test documents to OEM specifications.
To reduce downtime, swing sets can be a very effective option, whether it is for major assemblies or the engine as a complete unit and something that can be incorporated into an LTSA.
More information on our overhaul services can be found here.
Equipment Re-engineering
Instead of replacement, some components can be re-engineered & improved using our in-house team, which allows support of scarce spares, the design out of faults and reduced lead times.
Having worked with major operators we understand the need for full management of change documentation and will provide all information needed for this.
Applying our passion for mechanical excellence with the latest technology and processes allows us to give you an outcome you would not get elsewhere.
“Well done, it is great to see the final “three for three, FYFP 1, De-Sup Station and CW valve” risk mitigations now delivered safely before year end.
Can I reinforce and recognise the drive, team work and clear communications during the last month especially.
This rounds off a very positive risk mitigation year for Team Hartlepool and the wider support provided via CTO and the Supply Chain with 22 oo 23 Key Deliverables completed and handed back to the operations teams.”
Bill Liu ~ EDF
“We were impressed with the standard of communication throughout the work scope and having a dedicated project manager was invaluable.
Bartech’s engineering capabilities, along with the communication and overall management of the job were faultless.”
DTGen
“Thanks for the help, and the fact that you were able to keep your promises regarding delivery time etc.
We’ll keep in touch.”
URS
How did working with Bartech benefit you / your company on this project?
“Rob and his team at Bartech have time and time again assisted our company even when we ask for unrealistic timescales and results. They have identified and quoted for spares at each enquiry without fail.
This simple and quick response makes acquiring the right spares, right quality first time possible and allows us to return important plant back into service quicker than anticipated.
Look forward to working together in the coming years.”
Phil Keane ~ EDF Heysham
“Bartech provided us with a one-stop solution for our Waukesha units.
Our previous supplier had become unreliable so moving to Bartech was a game changer.
We are now confident that parts will arrive on time plus we have access to Bartech’s knowledge and advice…Their wealth of Waukesha experience has been extremely helpful when making decisions on parts. Communicating with Bartech is always a pleasure: they are friendly, approachable, knowledgeable, and always able to deliver on our requests.
Big thank you to: Jamie, Ricky, Robert and Gary.”
Marcus Winfield ~ Shell
How did working with Bartech benefit you / your company on this project?
“Bartech offered a speedy and effective response to an urgent repair required for our firewater pump clutch allowing wells operations to commence as planned.
Bartech were flexible to meet customer requirements, committing to weekend working to allow fast turnaround on component repair… significantly reducing turnaround time in comparison to OEM replacement option”
What were you most impressed with working with Bartech?
“Dedication to meeting requested delivery on an extremely tight turnaround.”
Natalie Jackson ~ Shell
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