We had a call from a marine operator the other day, and they had a serious problem on their hands.
The cooling jet on their Cummins KT19 engine had been blocked, resulting in a seized piston, which they urgently needed replacing.
They contacted their usual supplier and received some bad news:
It would be weeks before they could supply a new piston.
Had they been forced to wait for it, their vessel would have been out of service for well over a month, resulting in serious charter penalties, a tarnished reputation for the vessel operator, and – obviously – reduced productivity.
Thankfully, when they came to us it was a different story.
We contacted one of our European suppliers, they had the piston in stock, and just a few days later, the client had the part in their possession.
Crisis averted.
